Fix a Problem
Find the issue you're having and get step-by-step troubleshooting instructions.
- I Can't Access the App Store Can't find the app store? This is by design! Learn why!
- I Can't Access the Web or Other Apps Your device is just for communication! Learn why.
- I Can't Get Out of Guided Access Stuck in Guided Access? Triple-press the home or power button or force restart your device!
- I Can't Get Out of My Speech App Speech app stuck on screen? Triple-press the power button to exit Guided Access, force restart, or let the power run out.
- I Forgot My Screen Lock Passcode Can't remember your screen lock passcode? ableCARE can help you!
- I Forgot My Speech App Password Can't remember the password to your speech app? Try a Master Password, resetting your password, or turning off passwords!
- My Battery Keeps Dying Battery not lasting the whole day? Update your device settings and keep communicating!
- My Battery is Swollen or Bulging Case feel puffy, screen warping? Turn the device off immediately, and submit a warranty request for a replacement.
- My Case is Broken or Worn Out Case broken or worn out? Keep users safe and order a replacement through your warranty!
- My Device Says "iPad Unavailable" Seeing “iPad Unavailable”? It’s a lockout from too many wrong passcodes. Contact AbleNet—don’t contact Apple directly.
- My Device Says an iPadOS Update Is Available Seeing a message that says that an update is available? Update your iPadOS!
- My Device is Lost or Stolen Device missing? Locate your device using Find My or submit a warranty request for a replacement!
- My Keyguard Doesn't Fit Keyguard not fitting on your device correctly? Check your device type, size, or order a new one!
- My Keyguard Doesn't Match My Speech App Grid Keyguard not matching up with your speech app grid? Check your device type and size, grid size, and order a replacement!
- My Screen is Cracked Cracked or broken screen? Keep everyone safe, check if only the screen protector cracked, and request a replacement.
- My Screen is Frozen Screen frozen or not responding to touch? Force restart your device or get help from ableCARE.
- My Screen Has Lines, Blotches, or Looks Weird Lines, blotches, odd colors or a screen that won’t respond? Try these quick fixes before requesting a replacement.
- Someone Was Hurt While Using the Device Emergency or injury while using the device? Report it to ableCARE!
- My Speech App is Frozen Speech app not responding to touch? Use these steps to fix it!
- My Speech App is Greyed Out Speech app gray or faded and won’t open? Connect to Wi-Fi, check Screen Time Downtime and get it updating again.
- My Speech App is Missing Is your speech app missing from the home screen? Connect to Wi-Fi and wait 10 minutes, or request it again.
- My Speech App Isn't Speaking Fix a silent speech app by turning up the volume, checking your subscription, or cleaning the headphone jack.
- My Speech App Won't Download Having trouble downloading a speech app? Force restart your device, connect to Wi-Fi, or reset your network settings.
- My Speech App Won't Open Speech app not opening when you tap it? Try these steps.
- My Speech App Won’t Update Speech app not updating? Follow these steps!