You’re here because: Your speech app on your QuickTalker Freestyle isn’t responding when you tap or swipe the screen.

Update Your Speech App

1. First, find out if your device is managed by AbleNet. Then, follow the steps below.

AbleNet Managed Devices

1. Connect your device to Wi-Fi.
2. Turn off Guided Access.
3. Exit your speech app.
4. The update will push to your device automatically.

Unmanaged Devices

1. Connect your device to Wi-Fi.
2. Exit your speech app.
3. Follow the steps in Update Your Speech App From the App Store.

What to Try Next

If the app is still frozen after updating or if you can’t exit the app, try the following.

1. Force Restart Your Device.
2. Update the Operating System of your device.
3. Update the SCEP Certificate.
4. Uninstall and reinstall your speech app (don’t forget to back up your vocab first).