You’re here because: Your speech app isn’t updating or an update won’t finish.

What To Do

• Make sure you’re following the right instructions. Your updating process depends on whether or not your device is managed by AbleNet.
  • Managed devices: Get Automatic Speech App Updates
  • Unmanaged Devices: Update Your Speech App From the App Store
• Exit the speech app. Your app won’t update if you’re still using it. Exit out and return to it in 10 minutes while it updates.
• Exit Guided Access. Turn off Guided Access so you can exit your speech app.

Wi-Fi Issues

• Leave your Wi-Fi connected overnight. Check in the morning to see if it updated.
• Request unrestricted access from your school district. Your Wi-Fi access may be limited on school Wi-Fi, due to firewalls and other restrictions. Here’s how to request unrestricted access from your school district.

If you’ve tried all of this and the app still won’t update, move onto the solutions below.

Check Screen Time

Make sure you have Screen Time Restrictions turned off.

1. Open Settings, then tap Screen Time.
2. Tap Manage Screen Time.
3. Tap Turn Off App & Website Activity.

Reset Your Network Settings

If your speech app is still gray, reset your network settings.

1. Open Settings, then tap General.
2. Tap Transfer or Reset iPad, then tap Reset.
3. Tap Reset Network Settings, then tap Reset to confirm. Your device will restart.
4. Connect to your Wi-Fi network again and wait 10 minutes.

Reset All Settings

If your speech app is still gray, reset all settings. This doesn’t erase your apps or vocabulary, but settings like Wi-Fi, sound and accessibility go back to their defaults.

1. Open Settings, then tap General.
2. Tap Transfer or Reset iPad, then tap Reset.
3. Tap Reset All Settings, then tap Reset to confirm.
4. Connect to your Wi-Fi network again and wait 10 minutes.

Next Steps

If your speech app still won’t update, uninstall and reinstall it as a last resort.

1. Back up your speech app.
2. Change or Remove a Speech App.