You’re here because: You forgot the screen lock passcode for your device, so you can’t get past the lock screen.

A screen lock passcode may have been turned on to prevent accidental changes to the device’s setup. If it’s a managed device, we can work with you to clear the lock. If it’s not a managed device, we can work with you to troubleshoot or submit a warranty request.

Before You Begin

Check Your Device’s Management Status, then follow the corresponding steps below!

Managed Devices

1. Connect Your Device to Wi-Fi
2. Contact ableCARE, we’ll work with you to clear the passcode.

Unmanaged Devices

1. Submit a warranty request. This repair is covered under your ableCARE warranty.