You’re here because: Your protective case is cracked, broken, or worn out. Don’t worry: the five-year warranty included with every QuickTalker Freestyle covers a free replacement case.

Before You Begin

Make sure your device is eligible. A replacement case is covered if all of these are true:

• You’re the original purchaser. Secondhand devices aren’t eligible.
• Your device is within five years of the original purchase date.
• The protective case, not the device itself, is damaged or worn.

ableCARE covers all types of case damage, including normal wear and tear, cracks, broken hinges, broken handles, and broken kickstands.

Have these on hand to make the request go quickly:

• Your Funding Request Number (FN), the order number AbleNet assigned when your device was funded.
• The device model name and serial number.
• Device user’s information.
• The shipping address where you’d like the replacement sent.

What To Do

1. Cover any sharp edges on the case with clear tape, then keep the device away from children and pets until it’s safe to use.
2. Fill out the warranty request form. You’ll receive a confirmation email within one business day.
3. Watch your email for tracking details. Your replacement case ships Next Day Air at no cost, and they’ll arrive within two business days of approval.
4. Keep using your current case while you wait, if it still works.
5. Recycle or throw away the damaged case once your replacement arrives. You don’t need to send it back.

You’ll receive just the case. Your speech device stays with you and keeps working normally.

What To Do Next

If your device is past the five-year warranty or was bought secondhand, it isn’t eligible for a replacement case. ableCARE coverage is tied to the original purchaser, and cases aren’t available for individual purchase.

If you’re not sure whether your device is still under warranty:

1. Check your warranty status on the FN lookup page.
2. Contact us if you still aren’t sure, and we’ll look into it for you.