Whether in the Evaluation phase, or if your device is approved and still in warranty, we can assist in changing and maintaining your preferred speech app.

To decide whether you’d like to replace your current speech app or try out another speech app, check out the article Considering a Change in Speech Apps?

1. Then, visit our Warranty form, you’ll see an option to Replace or Swap an app and Add An App, and fill out the form that follows.
2. Then look for a follow up email with further instructions OR a confirmation message. Some apps require further steps, if you have questions, reply directly to the confirmation email.

You can also now use the QTF Manager app to add or change a speech app. Follow the steps on the article and you can do it without contacting ableCARE.

To decide whether you’d like to replace your current speech app or try out another speech app, check out the article Considering a Change in Speech Apps?

For information on switching to a subscription-based app, like TD Snap, please visit Speech App Subscription Activation.

We recommend using Dropbox to back up your speech app.

Go to Back Up Your Speech App for basic instructions or go to the support article under Speech App Guides for app specific directions.

Please note that some apps automatically backup while others don’t include a backup option at all. Read the details on the Get Started tab of your speech app guide for all information.

We recommend using Dropbox to back up your speech app.

Go to Restore or Import Your Speech App Backup for basic instructions or head to Speech App Guides for app specific directions. Click the “Support Articles” Tab to find step-by-step instructions.

TD Snap is a Subscription Based Speech app, and the speaking upgrade may deactivate if the device is offline for too long.

Follow the steps to troubleshoot in this guide: My TD Snap App is not Speaking.

To ensure that your QuickTalker Freestyle operates seamlessly, you must have it connected to a Wi-Fi network so you can receive automatic updates for the speech app loaded on the device. Many speech app errors can be avoided with automatic updates.

Our Warranty & Service request form is your hub for any support needs, on this form you can request:

• Replacement Cases
• Replacement Chargers and Charging Cables
• Shoulder Straps
• Replacement Devices
• And More!

Even if a damaged device still works, it can be unsafe to use. Our five-year warranty covers all physical damage including:

• Screen damage
• Case damage
• Failing batteries
• Dead or frozen pixels

Follow these steps to make a warranty request:

• First, backup the device: Back Up Your Speech App
• Then visit our Warranty form
• Select Device Damaged (Broken Screen, etc.) and fill out the form that follows.
• Look for a follow up email with a shipping label and further instructions on how to backup.
• Then, ship the old device to us for replacement.
• If you have any questions, reply to the confirmation email.

All accessories for the device are covered under the device warranty.

First, visit our Warranty form, you’ll see an option for “Case (Broken case, handle, kickstand, strap).”

Then, look for a follow up email with shipping confirmation.

The QTF Manager app is a self-service tool in the Utilities folder on your loved one’s QuickTalker Freestyle.

With it, you can:

• Change your loved one’s speech app
• Start or renew a subscription for their speech app, if one is required
• Access AbleNet’s Support Hub
• Contact AbleNet’s support team

Learn more by reading Using the QTF Manager App.

The QuickTalker may freeze if left in guided access. Be sure to end guided access so the device is allowed to update automatically overnight, if left in guided access, the device may freeze when attempting to update.

Visit our guide on how to force restart the device if your device is unresponsive: How to Perform a Force Restart of the QuickTalker Freestyle.

There are a few different passcodes that can exist on the QuickTalker Freestyle. Follow each link for guidance in relation to the specific passcode prompt on the device screen.

Speech App Restriction Passcodes:
Speech App Master Passwords – AbleNet | SupportHub

Guided Access Passcode:
Troubleshooting Guided Access – AbleNet | SupportHub

iPad Unavailable – Lock Screen passcodes:
Why Does My Device Say ‘iPad Unavailable?’ Fixes – AbleNet | SupportHub

Screen Time Passcodes:
This passcode is generally set to limit access to specific apps, please contact ableCARE for more assistance

Guided Access locks your device to the speech application, preventing accidental exits to other apps on the device.

For more information, visit The Importance of Guided Access.

While this feature offers significant benefits, occasional issues may arise that can disrupt its functionality. This Guided Access troubleshooting guide aims to help you identify and resolve these challenges effectively.

Updates to the QuickTalker Freestyle’s operating system may be necessary to install important patches for device enhancement or security.

In the event updates are needed, please follow these steps:

1. Plug in your device if not charged to at least 50%.
2. Open the Settings app.
3. Connect to Wi-Fi if not already connected.
4. Tap General.
5. Tap Software Update.
6. The device will check to see if a new version of the software is available automatically.
7. If an update is available, tap Install.

There are a lot of ways to extend your battery life. These include:

• Lowering your brightness.
• Turning off Wi-Fi or Bluetooth when not actively using it.
• Turning off notifications.

To explore all of the settings you can change/adjust, head over to Recommendations to Extend QuickTalker Freestyle Battery Life.