Accidents Happen.
We’ve Got You Covered.🔗

We know discovering a cracked or shattered screen on your QuickTalker Freestyle speech device can feel overwhelming. Your first priority is keeping everyone safe while we get your device back to working order.

The good news? Your QuickTalker Freestyle comes with a five-year warranty through ableCARE, which covers damaged devices and includes shattered, chipped, cracked or broken screens. Here’s what to do next.

Keep Everyone Safe🔗

If the screen has cracked or shattered, do not remove the device from its case. The case will help prevent glass shards from spreading. Take these immediate steps to secure the screen:

• Place clear tape over the screen to hold loose shards in place, or place the device in a plastic bag
• Keep the device away from children and pets until secured
• Avoid touching the screen with bare hands

If you need to clean the screen or use the device before receiving your replacement, wear protective gloves and gently wipe with a microfiber cloth. Do not press down on the screen.

Your Warranty Covers This🔗

Your QuickTalker Freestyle speech device includes a five-year warranty through ableCARE. That coverage includes shattered screens. We’ll pay for you to ship the broken device back to us and will ship the replacement device Next Day Air on the day the broken one is received.

Whether the damage happened at home, at school, or on the go, we’ll help you get a replacement device so communication can continue.

How To Request A Replacement Device🔗

To request your replacement device, complete our warranty request form at https://support.ablenetinc.com/quicktalker-freestyle/warranty-request/.

We’re Here To Support You Through This Process🔗

If you have questions about your warranty request or need help with the next steps, please don’t hesitate to contact us at (651) 294-3101 or [email protected].