We know discovering a cracked or shattered screen on your QuickTalker Freestyle speech device can feel overwhelming. Your first priority is keeping everyone safe while we get your device back to working order.

The good news? Your QuickTalker Freestyle comes with a five-year warranty through AbleNet, which covers damaged devices and includes shattered, chipped, cracked or broken screens. Here’s what to do next.

Keep Everyone Safe

If the screen has cracked or shattered, stop using your QuickTalker Freestyle right away. Then take these steps:

• Keep the device away from children and pets.
• Do not remove the device from its case. The case helps keep glass pieces from spreading.
• If you have a keyguard, do not attempt to remove it.
• Do not touch the cracked area with bare hands. When you need to move the device, carry it by the handle only.
• Secure the screen by placing clear tape over the cracked area, or place the device in a plastic bag.

Does Your Device Have a Screen Protector?

QuickTalker Freestyle devices shipped after September 9, 2026 include a tempered glass screen protector over the display. It’s designed to take the hit so the screen underneath doesn’t have to, which means sometimes only the screen protector cracks.

You may be able to tell just by looking. If the picture under the crack still looks clear and bright, with no black spots, lines, or strange colors, the damage may be limited to the screen protector. Please don’t touch the screen or try to remove the screen protector to check.

If you think only the screen protector is damaged, contact ableCARE and we’ll send you a replacement. If you’re not sure, that’s okay. Reach out and we’ll figure it out together.

Your Warranty Covers This

Your warranty covers shattered or broken screens as well as replacement keyguards. We will send a return label to you to ship the broken device back to us and will ship the replacement device Next Day Air once the damaged device is on its way back to us.

Whether the damage happened at home, at school, or on the go, we’ll help you get a replacement so communication can continue.

How To Get Help

To request a replacement device, complete our Warranty Request Form.

To request a replacement screen protector, contact ableCARE.

To request a replacement keyguard, complete our Keyguard Request Form.

What To Do in the Meantime?

Don’t leave your loved one without a voice, print out some lite-tech backups for them to use to communicate!