Troubleshooting Guided Access
Guided Access is an excellent accessibility setting designed to keep users focused within the designated AAC application during use.
While this feature offers significant benefits, occasional issues may arise that can disrupt its functionality. This guide aims to help you identify and resolve these challenges effectively.
How do I turn on Guided Access?
- Go to your QuickTalker Freestyle’s Settings
- Select Accessibility
- Toggle ON “Guided Access”
How do I check if Guided Access is working?
- Open any app and triple-press the Sleep/Wake/Power Button (or Home Button on older QTF models). If the Guided Access menu appears, it’s enabled.
- Tap Start, then try exiting the app. If you see a “Guided Access is enabled” message, it’s working.
How do I exit Guided Access?
We recommend exiting Guided Access each night.
To exit Guided Access, follow these steps:
- While in-app, triple-press the Sleep/Wake/Power Button (or Home Button on the Standard QuickTalker Freestyle).
- Enter your Guided Access passcode when prompted.
- Tap End in the top left corner.
If you forget the passcode, wait until the device runs out of battery and turns off. Once recharged, Guided Access should be disabled upon restart.
I can’t exit Guided Access
If triple-clicking the button does not work, try these solutions:
Force Restart the Device:
A force restart can resolve many Guided Access issues. Follow this guide: How to perform a force restart of the QuickTalker Freestyle.
Let the device run out of power.
Once the device runs out of power and then reboots after charging, it should boot outside of Guided Access.
I can’t start Guided Access
If Guided Access does not activate when you triple-click the button, try the following solutions:
Force Restart the QuickTalker Freestyle
A force restart can resolve many Guided Access issues. Follow this guide: How to perform a force restart of the QuickTalker Freestyle.
Update iOS
- Open Settings.
- Tap General
- Tap Software Update
- If an update is available, connect to Wi-Fi and install it.
Test Hardware
Repeatedly press the Sleep or Home buttons. If the device does not respond, the hardware may be damaged. Contact ableCARE for assistance.
Guided Access turns off unexpectedly. How can I fix this?
Some users may accidentally exit Guided Access. Try these solutions:
Change the Passcode
Use a complex passcode to prevent easy guessing. Avoid using simple codes like 1234 or birthdays.
Disable Hardware Buttons
- Tap Options
- Toggle OFF the Volume and Sleep/Wake/Power buttons.
- Start a Guided Access session.
- Triple-click the Side Sleep/Wake/Power button.
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