A child happily relaxes in a hammock applying their operational skills to use a QuickTalker Freestyle!
By Mara Jonet
M.A. CCC-SLP
SLP Empowerment Team

Last Updated: May 19, 2026

When introducing Augmentative and Alternative Communication (AAC) to a user, there’s a lot that we want to teach first. With so much to cover, it’s easy to overlook operational skills, an important part of empowering a user.

What Are Operational Skills?🔗

Operational skills–the practical, day-to-day tasks needed to use the device effectively–include turning the device on and off, charging it, adjusting the volume, and using basic functions. 

Mastering these skills is essential to making the device accessible and functional to users. Once they’re confident knowing how their QuickTalker Freestyle works, they’ll be able to focus on other communication aspects.  

How to Start Teaching Operational Skills 🔗

When you receive your QuickTalker Freestyle, you can start teaching operational skills right away. Start with the ones that will have the most impact for your users and their communication.

  1. Carrying/transporting the device 
  2. Powering the device on and off 
  3. Waking the device or putting it to sleep 
  4. Adjusting the volume 
  5. Charging the device 
  6. Using the “clear” function in the message bar

Once you have chosen the operational skills to target, the team can implement simple strategies to teach them.   

  1. Model the skill: demonstrate the skill yourself.
  2. Use visuals: provide visual supports like how-to guides. 
  3. Practice with natural opportunities: teach these skills during common situations that require communication.   

Strategies for Operational Skills🔗

Carrying and Transporting the Device🔗

Turning the Device On and Off🔗

Waking and Sleeping the Device🔗

Adjusting the Volume🔗

Charging the Device🔗

Using the “Clear” Function in the Message Bar🔗

Common Challenges🔗

You may encounter some common issues while teaching operational skills. Check out the tips below for some helpful strategies!

My user/loved one is pressing a lot of buttons and playing long messages back. What do I do? 

My AAC user wants the volume loud at all times. What should I do?

How can I make sure the device is charged when we need it?

I’m afraid the user will damage the device if they carry it independently.

Empowering Everyday Device Use🔗

Operational skills are an important part of the overall AAC competencies, but are often underemphasized. Teaching operational skills supports independence, device buy-in, and helps ensure the system is ready, available, and functional when communication opportunities arise.  

By intentionally and strategically teaching and modeling these skills, such as clearing the message bar, adjusting volume, and charging the device, AAC users gain greater independence and communication partners are better equipped to support that independence. When these skills become habits or second nature, users are free to focus on expressing themselves, communicating with others, and fully participating.  


Need More Advice? Ask an SLP!🔗

From speech app guidance to AAC resources, our SLP Empowerment Team is here to help!

Still need more help?

Learn more