Troubleshooting Guided Access

Troubleshooting Guided Access

Guided Access is an excellent accessibility setting designed to keep users focused within the designated AAC application during use.

While this feature offers significant benefits, occasional issues may arise that can disrupt its functionality. This guide aims to help you identify and resolve these challenges effectively.

To ensure Guided Access is appropriately configured, follow these steps:

  1. Go to Settings > Accessibility > Guided Access and ensure it’s turned ON, Passcode is set, and Accessibility Shortcut is set to (ON)
  2. Open any app and triple-press the Sleep/Wake/Power Button (or Home Button on the Standard QuickTalker Freestyle). If the Guided Access menu appears, it’s enabled.
  3. Tap Start, then try exiting the app. If you see a “Guided Access is enabled” message, it’s working.

To exit Guided Access, follow these steps:

  1. While in-app, triple-press the Sleep/Wake/Power Button (or Home Button on the Standard QuickTalker Freestyle).
  2. Enter your Guided Access passcode when prompted.
  3. Tap End in the top left corner.

If you forget the passcode, wait until the device runs out of battery and turns off. Once recharged, Guided Access should be disabled upon restart.

If triple-clicking the button does not work, try these solutions:

Force Restart the Device:
A force restart can resolve many Guided Access issues. Follow this guide: How to perform a force restart of the QuickTalker Freestyle.

Let the device run out of power.
Once the device runs out of power and then reboots after charging, it should boot outside of Guided Access.

If Guided Access does not activate when you triple-click the button, try the following solutions:

Force Restart the QuickTalker Freestyle
A force restart can resolve many Guided Access issues. Follow this guide: How to perform a force restart of the QuickTalker Freestyle.

Update iOS

  1. Open the Settings app.
  2. Go to General > Software Update.
  3. If an update is available, connect to Wi-Fi and install it.

Test Hardware
Repeatedly press the Sleep or Home buttons. If the device does not respond, the hardware may be damaged. Contact ableCARE for assistance.

Some users may accidentally exit Guided Access. Try these solutions:


Change the Passcode
Use a complex passcode to prevent easy guessing. Avoid using simple codes like 1234 or birthdays.


Disable Hardware Buttons

  1. Start a Guided Access session.
  2. Triple-click the Side Sleep/Wake/Power button.
  3. Tap Options and toggle off the Volume and Sleep/Wake/Power buttons.

If specific parts of the screen are unresponsive in Guided Access, check for disabled areas:


Adjust Guided Access Settings

  1. Start a Guided Access session.
  2. Triple-click the Side Sleep/Wake/Power button.
  3. If any gray areas appear, these are disabled.  Tap the (X) at one of the points of the Gray Area
Next Steps

If you have any additional questions, please contact the ableCARE Product Success Team for further assistance.

Contact ableCARE

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