Rental Process FAQs
This article covers some of the most frequently asked questions about the ableEXPERIENCE Rental Program and the process you might take during your journey. Please review the questions below for more information. If you have any questions, please don’t hesitate to reach out.
If you haven’t yet, please visit this page to submit a benefit check.
Please visit this page if you need funding data collection documents.
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I’ve funded with AbleNet before but have never had a request requiring a rental period. How is it different from the standard process?
The rental process differs from the standard process in a few ways:
| Rental Request | Standard Request |
| 1. Complete Rental Recommendation Form 2. Begin 90-day trial period following approval of Rental Recommendation Form 3. Complete 90-day trial period 4. Complete Rental Outcomes Summary and submit to the insurance company 5. Wait for insurer decision | 1. Begin trial once the device is received, if required (depending on specific insurance requirements) 2. Complete evaluation and submit to the insurance company 3. Wait for insurer decision |
The Rental Recommendation Form looks like a complete evaluation – is this what I need to fill out?
Yes! Please complete this form in its entirety and use information you currently have – this is meant to reflect the time period prior to requesting the rental period/trial.
The rental period hasn’t started, but I’m asked to discuss devices that have been tried and ruled out in the “Communication Systems Trialed and Ruled Out” section of the form. What information should be included in this section?
This form is meant to reflect the period of time prior to beginning the rental period.
In this section, feel free to discuss any method of communication (including any AAC system, low-/mid-/high-tech) that you have either considered or trialed and ruled out; communication methods considered are those you may not have physically trialed, but have ruled out using clinical judgement.Â
Why did I receive the QuickTalker Freestyle if the trial doesn’t begin until the Rental Recommendation form is completed and approved?
We believe no one should go without a voice, so trial devices are sent out as quickly as possible following the initiation of a request! We encourage you to provide the device to your client as soon as it is received – of note, this period of time will not apply to the 90-day rental timeframe requirement.
I completed the Rental Recommendation Form, what happens next?
The Rental Recommendation Form will be submitted to the insurance company for approval. We will reach out to you once a determination is made and provide you with necessary information to begin the rental period, including the start/end date.Â
The trial cannot begin until the Rental Recommendation form is received and approved, so it is essential to complete this form as quickly as possible to keep the funding process moving!
My client has been using an SGD and I know they will benefit – does the rental period have to last the full 90 days?
Yes, the 90-day rental timeframe must be completed, per insurance requirements.
The 90-day trial is complete and the QuickTalker Freestyle is the perfect fit! I’m ready to complete the Rental Outcomes Summary, how do I access it?
Following completion of the required 90-day timeframe, you will be provided with the Rental Outcomes Summary – it is not available until the rental period has ended.
I still have questions. Who can help?
Don’t hesitate to reach out to our SLPs on the SLP Evaluation Team at 651-362-2850.
If you have any questions about funding or the benefits check process, please reach out to our Funding Support Team:
- Email: [email protected]
- Phone: (651) 294-2211
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