How to Request a Replacement Case for Your QuickTalker Freestyle
If your QuickTalker Freestyle protective case is cracked, broken, or worn out, you can request a free replacement under ableCARE, the five-year warranty included with every QuickTalker Freestyle.
Coverage applies to original purchasers within the five-year window; secondhand and out-of-warranty devices are not eligible. This article walks you through eligibility, safety steps, and how to submit your request.
⚠️ Safety first: If the case is cracked or broken, cover any sharp edges with clear tape and keep the device away from children and pets until it is safe to use.
Does This Apply to Me? 🔗
This guide applies if all of the following are true:
- Your device is a QuickTalker Freestyle speech device.
- It is within the five-year ableCARE warranty period from your original purchase date.
- The protective case (not the device itself) is damaged or worn.
ableCARE covers all types of case damage, including normal wear and tear, cracks, broken hinges, broken handles, and broken kickstands. If you’re unsure whether your device is still under warranty, check your status on our FN lookup page or contact us using the details at the bottom of this article.
What You’ll Get🔗
- A new protective case at no cost. The replacement and shipping are fully covered.
- Next Day Air shipping. Most replacements arrive within two business days of approval.
- Just the case. Your existing speech device stays with you and continues to work normally.
You do not need to return the damaged case. You can recycle or discard it once your replacement arrives.
Before You Start🔗
Have these on hand to make the request go quickly:
- Your Funding Request Number (FN), the order number AbleNet assigned when your device was funded.
- Device model name and serial number
- User information for the device owner.
- The shipping address where you’d like the replacement sent.
Request a Replacement Case🔗
- Open the warranty request form.
- Complete the form with all required fields marked (*).
- Submit the form. You’ll receive a confirmation email within one business day.
- Your replacement case ships Next Day Air. Tracking details arrive by email.
Frequently Asked Questions🔗
What if my device is past the five-year warranty?
Unfortunately, once your five-year ableCARE warranty has ended, we’re unable to provide a replacement case as cases are not available for individual purchase.
If you are unsure of your device’s warranty status, you can check your warranty status on our FN lookup page, or contact us and we’ll be happy to look into it for you.
What if I bought my QuickTalker Freestyle secondhand?
ableCARE warranty coverage is tied to the original purchaser, which means secondhand devices are not eligible for a replacement case under warranty. We apologize for any inconvenience this may cause. If you have any questions, please don’t hesitate to reach out, we are happy to help.
I need my device protected right now. What should I do while I wait?
We know it’s stressful to be without proper protection, even for a short time. While you wait for your replacement to arrive, please continue using your current case if it is still functional. Just be sure to cover or tape down any sharp edges for safety.
Most replacements arrive within two business days of approval, so you won’t have to wait long.
Still Stuck? 🔗
The ableCARE Product Support Team is here to answer your technical questions!
Call (651) 294-3101, Option 1. Available Monday – Friday, 8 am – 5 pm CST.
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