Returning a Device

If you decide that the device isn’t what you need or your insurance claim is denied, we’ll work with you to return the device. You are not obligated to move forward with the QuickTalker Freestyle if it’s not the right fit.

Return an ableEXPERIENCE Device

If you would like to return your ableEXPERIENCE device, AbleNet will provide a prepaid return label.

You typically receive a return label by email. If you do not see it, please check your spam or junk folder.

To Return Your Device

Place the device in the original ableEXPERIENCE shipping box.
- If you no longer have the original box, you may use any sturdy box.
Attach the prepaid return label over the original shipping label on the box.
Drop the package off at any UPS location.

Return a Funded Device

If you would like to return your device, but it’s already funded by insurance , please contact our Customer Service team.

If you need a replacement device, please submit a Warranty Request.

Returning Devices FAQs

If you cannot find your pre-paid return label, you can create a new one.

Go to the Request a Return form.
Enter the requested information.
Choose your preferred return option.
- Print Label at Home: Print the shipping label yourself.
  Attach the label to your packaged device before dropping it off at a UPS Location.
- Digital QR Code: Bring your packaged device to a Happy Returns location. The staff will provide a box, print the label, and prepare the return shipment.
- Schedule a Pickup: Choose this option if you already have a box and can print the provided shipping label. UPS will pick up the package from your location if you cannot drop it off.
Submit your request.

You can continue using the ableEXPERIENCE device while we work with your insurer to capture a decision on the funding of the device. Once the insurer provides this decision, we’ll contact you with next steps.

If you are experiencing delays in seeing your speech therapist or primary care provider, we may request the ableEXPERIENCE device to be returned until you can get back on track.

Have More Questions?

Our support teams are available Monday – Friday from 8 a.m. to 5 p.m. CST.

Medical Device Retrieval Team

For additional device return help, call us at (651) 422-8980.

Call Medical Device Retrievals
Funding Services

For questions on our funding process, evaluations, insurance, or payments.

Funding Services

Returning a Device

Return an ableEXPERIENCE Device

To Return Your Device

Return a Funded Device

Returning Devices FAQs

I can't find my return label. How do I create a new one?

When is my device return date?

Have More Questions?

Medical Device Retrieval Team

Funding Services