You will receive an email with your tracking number as soon as your order ships.

All orders receive free UPS Ground shipping!

Please allow up to 48 hours for your order to be processed and shipped. Once your order has shipped, you will receive an email notification with your tracking number and shipment details.

Most orders are processed and shipped within 24-48 hours of being placed. Tracking information is sent on the day of shipment.

UPS Ground deliveries typically arrive within 1-5 business days, depending on your location. For the most accurate delivery updates, please refer to the tracking information included in your shipment confirmation.

We do not offer replacement parts for our devices. However, some commonly needed items, such as charging cords or adapters, may be available through third-party retailers like Amazon. Please visit the Support Hub section for your device to see if other suppliers are listed for more specific parts.

Depending on the issue, If your device is under warranty we may be able to assist with a replacement. AbleNet offers a limited manufacturer’s warranty on assistive technology for up to 2-years from the original purchase date. This limited manufacturer’s warranty covers any defects in material or workmanship.

• You can check your warranty on this page.
• You can submit a warranty claim for your AT product on this page.

We make every attempt not to backorder items. In the instances where backorders do occur, a backorder notification will be sent via email to you. We will also be sure to follow up as more information becomes available on the expected ship date. 

Don’t worry, we offer a 30-day return policy. Just make sure the product and packaging are in new, unused condition. If not, a restocking fee may apply. Please note, some items may not be eligible. such as custom-built products or those marked as non-returnable.

To begin the process, please locate your invoice number. This can be found in the order confirmation email sent to the person who placed the order.

Once you have the invoice number, email your request to [email protected]. Include the invoice number, the items you wish to send back, and the reason for the return.

Our Customer Experience team will review your request and send you a return label once it’s processed.