You will receive an email with your tracking number as soon as your order ships.

All orders receive free UPS Ground shipping!

Please allow up to 48 hours for your order to be processed and shipped. Once your order has shipped, you will receive an email notification with your tracking number and shipment details.

Most orders are processed and shipped within 24-48 hours of being placed. Tracking information is sent on the day of shipment.

UPS Ground deliveries typically arrive within 1-5 business days, depending on your location. For the most accurate delivery updates, please refer to the tracking information included in your shipment confirmation.

We accept purchase orders from schools and pre-approved accounts. You can place your order by logging into your existing account.

We are transitioning to a self-service model and will no longer accept purchase orders submitted by email, fax, or mail. All orders must be placed using one of the options listed below.

• Self Service Online Ordering:
  • Customers who do not require multi-user access can create an account on our website and place orders directly.
• Multi-User Accounts via School Health Corporation:
  • Accounts that need multiple users to place orders under the same billing information will transition to purchasing through our authorized reseller, School Health Corporation.

You can also easily place an order online. Please log in at the following link to place an order: https://www.ablenetinc.com/login.php. If you do not have an online account, please select ‘Create Account’ to get started.

Once you’ve logged in, follow these steps:

• Add items you wish to order to your cart
• While in your cart, click “Check Out” when ready
• Enter your Shipping, Billing, and Payment Information
• Click “Place Order”

You will receive an email confirmation once your order has been successfully placed.

Please note we send multiple emails for each order placed. These emails contain important details about the order status, including the order number, shipping, and tracking numbers.

AbleNet only ships to addresses within the 50 US states, APO/FPO military addresses, and US territories. If you’re located outside these areas but would still like to purchase our products, you can order through one of our Reseller Partners. Click the link below to find an AbleNet reseller near you: https://www.ablenetinc.com/find-a-reseller

If you’re a tax-exempt organization and need to place an order, please click here to complete the online contact form for our Customer Experience team. Once submitted, our team will review your request and update your account to reflect your tax-exempt status.

Creating a quote is easy! To create a quote online, follow these steps:

Please note that sales tax will not appear on the quote unless you are logged into your account.

• Add the items to your cart
• View your cart
• Click on the “Email Quote” button
• Complete the contact form.
• Enter your company name and address in the notes field
• Click on “Email or Download Quote.”
• You will receive an email with a link to download a PDF of your quote

If you do not receive an email with your quote within 5 minutes, check your junk or spam folder. Strict spam filters may delay delivery, and in such cases, you may need to contact your IT support team for assistance. You can reach them here: Click here to email

For the most up-to-date product pricing, please visit www.ablenetinc.com and search for the product you would like to purchase. The price will be displayed on the product page.

Please note: For Resellers needing MSRP pricing, please log out of any active account to display MSRP. For discounted pricing, log in to your account to view your pricing for each product. Discounted pricing will be reflected on each product page.

If you have any questions regarding quotes or orders, our Customer Experience team is happy to assist.

We do not offer replacement parts for our devices. However, some commonly needed items, such as charging cords or adapters, may be available through third-party retailers like Amazon. Please visit the Support Hub section for your device to see if other suppliers are listed for more specific parts.

Depending on the issue, If your device is under warranty we may be able to assist with a replacement. AbleNet offers a limited manufacturer’s warranty on assistive technology for up to 2-years from the original purchase date. This limited manufacturer’s warranty covers any defects in material or workmanship.

• You can check your warranty on this page.
• You can submit a warranty claim for your AT product on this page.

We make every attempt not to backorder items. In the instances where backorders do occur, a backorder notification will be sent via email to you. We will also be sure to follow up as more information becomes available on the expected ship date. 

Don’t worry, we offer a 30-day return policy. Just make sure the product and packaging are in new, unused condition. If not, a restocking fee may apply. Please note, some items may not be eligible. such as custom-built products or those marked as non-returnable.

To begin the process, please locate your invoice number. This can be found in the order confirmation email sent to the person who placed the order.

Once you have the invoice number, email your request to [email protected]. Include the invoice number, the items you wish to send back, and the reason for the return.

Our Customer Experience team will review your request and send you a return label once it’s processed.