Assistive Technology Order Information FAQs

Whether you’re ready to place an order for any Assistive Technology from AbleNet or need support with an existing one, this FAQ covers some of the most common questions.

If you still can’t find what you’re looking for, our Customer Experience team is ready to assist you through any of these channels:

  • Click here to contact us via email.
  • Toll-Free: (800) 322-0956
  • Direct: (651) 294-2200

If you have any questions about a QuickTalker Freestyle, please visit this page instead: QuickTalker Freestyle Warranty and Service Requests

Order Questions

How Can I Track My Order?
  • You will receive an email with your tracking number as soon as your order ships.
How Do I Receive Free Standard Shipping?
  • All orders receive free UPS Ground shipping!
Can I Expedite My Order?
  • All orders include FREE UPS Ground Shipping. If you require expedited shipping, an additional fee of 20% of the order total will apply. Please contact our Customer Experience team before placing your order to arrange expedited shipping.
    • Toll-Free: (800) 322-0956
    • Direct: (651) 294-2200
    • Click here to contact us via email.
How long until my order is shipped?
  • Please allow us up to 48 hours to process and ship your order. After your order is shipped, you will receive an email notification. It will contain the tracking number, so you can track your package(s).
How Long Will it Take for My Order to Arrive?
  • An order shipped via UPS Ground will generally arrive within 1-5 business days based on the delivery location. Most orders are processed and shipped within 24-48 hours of order placement. Tracking numbers are provided the day of shipment via email or available on your online account.
Do You Accept Purchase Orders?
  • We accept Purchase orders from schools and pre-approved accounts. You can submit your purchase order through your online account or by emailing it to [email protected].
I live outside the US. Can I order through AbleNet?
  • AbleNet only ships to addresses within the 50 US states, APO/FPO military addresses, and US territories. If you’re located outside these areas but would still like to purchase our products, you can order through one of our Reseller Partners. Click the link below to find an AbleNet reseller near you: https://www.ablenetinc.com/find-a-reseller
What if my organization is Tax-Exempt?
  • If you’re a tax-exempt organization and need to place an order, please click here to complete the online contact form for our Customer Experience team. Once submitted, our team will review your request and update your account to reflect your tax-exempt status.
How Do I Place an Order?
  • You can also easily place an order online. Please log in at the following link to place an order: https://www.ablenetinc.com/login.php. If you do not have an online account, please select ‘Create Account’ to get started.
  • Once you’ve logged in, follow these steps; 
    • Add items you wish to order to your cart
    • While in your cart, click “Check Out” when ready
    • Enter your Shipping, Billing, and Payment Information
    • Click “Place Order”
    • You will receive an email confirmation once your order has been successfully placed.
  • Please note we send multiple emails for each order placed. These emails contain important details about the order status, including the order number, shipping, and tracking numbers.
How Do I Create a Quote?
  • Creating a quote is easy! To create a quote online, follow these steps;
  • Please note that sales tax will not appear on the quote unless you are logged into your account.
    • Add the items to your cart
    • View your cart
    • Click on the “Email Quote” button
    • Complete the contact form.
    • Enter your company name and address in the notes field
    • Click on “Email or Download Quote.”
    • You will receive an email with a link to download a PDF of your quote
  • If you do not receive an email with your quote within 5 minutes, check your junk or spam folder. Strict spam filters may delay delivery, and in such cases, you may need to contact your IT support team for assistance. You can reach them here: Click here to email
How Do I Review Product Pricing?
  • For the most up-to-date product pricing, please visit www.ablenetinc.com and search for the product you would like to purchase. The price will be displayed on the product page.
  • Please note: For Resellers needing MSRP pricing, please log out of any active account to display MSRP. For discounted pricing, log in to your account to view your pricing for each product. Discounted pricing will be reflected on each product page.
  • If you have any questions regarding quotes or orders, our Customer Experience team is happy to assist.

Return/Backorder/Replacement Parts Questions

Do you offer replacement parts for your devices?
  • We do not offer replacement parts for our devices. However, some commonly needed items, such as charging cords or adapters, may be available through third-party retailers like Amazon. Please visit the Support Hub section for your device to see if other suppliers are listed for more specific parts.
  • Depending on the issue, If your device is under warranty we may be able to assist with a replacement. AbleNet offers a limited manufacturer’s warranty on assistive technology for up to 2-years from the original purchase date. This limited manufacturer’s warranty covers any defects in material or workmanship.
I did not recieve my complete order. How do I know if my items are on backorder?
  • We make every attempt not to backorder items. In the instances where backorders do occur, a backorder notification will be sent via email to you. We will also be sure to follow up as more information becomes available on the expected ship date. 
How Do I Return an Item?
  • Don’t worry, we offer a 30-day return policy. Just make sure the product and packaging are in new, unused condition. If not, a restocking fee may apply. Please note, some items may not be eligible. such as custom-built products or those marked as non-returnable.
  • To begin the process, please locate your invoice number. This can be found in the order confirmation email sent to the person who placed the order.
  • Once you have the invoice number, email your request to [email protected]. Include the invoice number, the items you wish to send back, and the reason for the return.
  • Our Customer Experience team will review your request and send you a return label once it’s processed.

If you still have questions or need help with your order, please contact our Customer Experience team:

  • Click here to contact us via email.
  • Toll-Free: (800) 322-0956
  • Direct: (651) 294-2200

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