The Blue2 is a legacy product and is no longer in production. For support with the new Blue2 FeatherTouch please visit the Blue2 FT Knowledge Base.

Summary🔗

The Blue2 will not pair with a Bluetooth device. Blue2 is listed as a Bluetooth accessory available to pair with their device but does not pair after being selected. If troubleshooting steps below do not work, Blue2 may need to be replaced. 

Causes🔗

There is not a known cause of this issue.

Solutions🔗

For step-by-step instructions on pairing your Blue2, please click here. 

If your Blue2 will not pair with your device, please try each of the following: 

• Forget the Blue2 on your device, then attempt to re-pair it
• Press and hold the pairing button on Blue2 for 10 seconds, then attempt to re-pair it
• Make sure that you are in mode 1, then attempt to re-pair it
• Make sure that the learn switch is turned off.  When this switch is turned on, you will only be able to move between modes 5 and 6. Once turned off, you will be able to move through all modes. 

Next Steps🔗

If you’ve followed the troubleshooting steps above and are still experiencing a pairing failure, please contact our ableCARE Product Success Team for support to replace your device.