How to Wipe and Restore Your QuickTalker Freestyle

How to wipe and restore your QuickTalker Freestyle

Sometimes you need a fresh start. Wiping and restoring your QuickTalker Freestyle gives you a clean device while keeping all of AbleNet’s management tools in place. This guide walks you through the process step-by-step, so you can confidently reset your device and get back to what matters most—communication.

You’ll need a Mac or Windows computer to complete this process

Before you start, make sure you:

Back up your speech app to Dropbox

(Optional) Back up your iPad to iCloud—you must have a dedicated QuickTalker Freestyle Apple Account set up on your device to back up to iCloud

Once your device is wiped, AbleNet’s management of the device will remain installed. You’ll need to contact ableCARE to reinstall your speech app.

Mac: Wipe And Restore From Apple Configurator App

  1. Before you start, make sure to back up your speech app to Dropbox and back up your iPad to iCloud.
  2. Open Apple Configurator on Mac computer (click here to download)
  3. Connect the iPad to Mac via Lightning or USB-C cable.
  4. When asked “Allow accessory to connect?,” select Allow.
  5. On the iPad, when asked “Trust This Computer?,” select Trust.
  6. Right click on your iPad and select Advanced > Erase all content and settings.
  7. When asked “Are you sure you want to erase?,” select Erase.
  8. Once the “Hello” screen appears on your iPad, unplug the Lightning or USB-C cable from your computer and iPad.
  9. Once you’ve completed all the onscreen instructions, the background of the iPad should change to the orange QuickTalker Freestyle background.
  10. background of the iPad should change to the orange QuickTalker Freestyle background.
    • On the Remote Management screen, select Enroll this iPad.
    • On the Multitasking & Windowing screen, select Full Screen Apps
  11. Reload your speech app:
    • If your iPad has the Mobile Assist app, open it and select your speech app from the drop-down menu, and then select Submit.
    • If your device doesn’t have the Mobile Assist app, submit a warranty request to add your speech app back to your device. Leave your device connected to Wi-Fi until the speech app has been pushed to the device and downloaded.

Windows: Wipe and Restore From Apple Devices on a Windows Computer

  1. Before you start, make sure to back up your speech app to Dropbox and back up your iPad to iCloud.
  2. Open Apple Devices app on Windows computer (click here to download)
  3. Connect the iPad to Windows computer via Lightning or USB C cable
  4. On Windows computer in Apple Devices app, select Trust
  5. On iPad, when asked Trust This Computer?, select Trust
  6. On the Windows computer in the Apple Devices app, select Restore iPad.
    • When asked “Do you want to back up the settings for the iPad?,” select Don’t Back Up.
    • When asked “Are you sure you want to restore the iPad?,” select Restore.
    • If presented with details about iPadOS, select Next.
    • When presented with the iPadOS Software License Agreement, select Agree.
    • You’ll see “Your computer is downloading the software for this iPad…” at the bottom of the screen; you’ll find the status of the download. The iPadOS download may take several minutes to complete.
    • Once the iPadOS download is complete, your iPad will begin to be restored, and you’ll see a white Apple logo on the iPad while this is happening.
  7. Once the Hello screen appears on your iPad, unplug the Lightning or USB C cable from your computer and iPad
  8. On the iPad, follow the onscreen instructions.
    • On the Remote Management screen, select Enroll this iPad.
    • On the Multitasking & Windowing screen, select Full Screen Apps.
  9. Once you have completed all the on-screen instructions, the background of the iPad should change to the orange QuickTalker Freestyle background.
  10. Reload your speech app:
    • If your iPad has the Mobile Assist app, open it and select your speech app from the drop-down menu, and then select Submit.
    • If your device doesn’t have the Mobile Assist app, submit a warranty request to add your speech app back to your device. Leave your device connected to Wi-Fi until the speech app has been pushed to the device and downloaded.

If you have any additional questions or are having issues with this, please contact the ableCARE Product Success Team for further assistance.

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