How to Submit a Service Support or Warranty Request
AbleNet offers industry-leading warranty and service support for the QuickTalker Freestyle Speech Device and our Assistive Technology products. Details on how to submit a warranty request for our products can be found below.
QuickTalker Freestyle Speech Device Service Support and Warranty Request
It only takes a few seconds to submit your warranty or service request.
AbleNet offers a limited manufacturer’s warranty on assistive technology for up to 2-years from the original purchase date. This limited manufacturer’s warranty covers any defects in material or workmanship.
How to Check Your Warranty
Below, you can calculate if your device may still be in warranty by entering in the manufacture date as it appears on your device. Please note that our warranty coverage is two years from date of purchase. If you do not have an original proof of purchase (e.g. purchase order number, sales order, invoice), your warranty date will be calculated from the date of manufacture.
You can check the date your device was manufactured by looking at the bottom of the device or near the battery door. You will see a sticker with a LOT number and another number next to a factory icon that looks like 2023W44. That is the date it was manufactured.
Warranty Checker
#warranty-form {
display: flex;
align-items: center;
gap: 10px;
}
#week-input {
width: 12ch;
max-width: 100%;
padding: 8px;
}
button {
padding: 8px 16px;
cursor: pointer;
color: #ffffff;
background-color: #f04e23;
border-radius: 34px;
border: 1px black;
}
button:hover {
padding: 8px 16px;
cursor: pointer;
color: #ffffff;
background-color: #FF967B;
border-radius: 34px;
border: 1px black;
}
document.getElementById(‘warranty-form’).addEventListener(‘submit’, function(event) {
event.preventDefault(); // Prevent form submission
const input = document.getElementById(‘week-input’).value.trim().toUpperCase(); // Convert input to uppercase
const resultEl = document.getElementById(‘result’);
// Parse input format YYYYWww
const match = input.match(/^(\d{4})W(\d{1,2})$/); // Week number format (YYYYWww)
if (!match) {
resultEl.textContent = “Invalid format. Please use YYYYWww (e.g., 2023W44).”;
resultEl.style.color = ‘red’;
return;
}
const year = parseInt(match[1], 10);
const week = parseInt(match[2], 10);
// Validate week number (1-53)
if (week 53) {
resultEl.textContent = “Invalid week number. Must be between 1 and 53.”;
resultEl.style.color = ‘red’;
return;
}
// Get the current date
const currentDate = new Date();
// Get the starting date of the input year and week
const jan1 = new Date(year, 0, 1); // January 1st of the input year
const dayOffset = (jan1.getDay() + 6) % 7; // Adjust for ISO week starting on Monday
const inputDate = new Date(jan1.getTime() + (week – 1) * 7 * 24 * 60 * 60 * 1000 – dayOffset * 24 * 60 * 60 * 1000);
// Calculate the end of the warranty period (2 years)
const warrantyEndDate = new Date(inputDate);
warrantyEndDate.setMonth(warrantyEndDate.getMonth() + 24);
// Compare current date with warranty expiration
if (currentDate <= warrantyEndDate) {
resultEl.textContent = `The date ${input} is within the 2-year warranty (expires on ${warrantyEndDate.toDateString()}).`;
resultEl.style.color = 'green';
} else {
resultEl.textContent = `The date ${input} is more than 2 years ago. Proof of purchase will be required to file a warranty claim (expired on ${warrantyEndDate.toDateString()}).`;
resultEl.style.color = 'red';
}
});
Submit a Claim
Are you a customer and want to submit a request for assistive technology? Click here.
Are you a reseller and want to submit a request? Click here.
