If you decide to return your ableEXPERIENCE device, AbleNet will provide you with a pre-paid return shipping label.

Once you receive your pre-paid return shipping label:

1. Place your device into the ableEXPERIENCE shipping box that your device came in, with the screen facing the bottom of the box.
2. Place the pre-paid return shipping label on top of the box over the original shipping label.
3. Close the box using the peel-and-stick tape already applied to the box. Press firmly to ensure the box seals shut.
4. You can drop the box off at any UPS location. Go to https://www.ups.com to find a drop-off location near you.
5. Once AbleNet receives your returned device, you will receive an email notification.

If you need help returning your device, contact AbleNet’s Medical Funding Team.

Important Note: If you are requesting a warranty or a funded device return, please get in touch with our Customer Experience team at (651) 294-2200 or email [email protected].

Self-Service Return Label Creation

If you are unable to find your pre-paid return label, you can create a new one.

• Click here to start
• Select Continue As Guest
• Enter the requested information
  • Label Delivery Method:
    • Digital QR Code: You will bring your package to a UPS store, and they will print the label for you and apply it to your box.
    • Print Label At Home: You will print the label and attach it to the box.
  • Order Number: Enter your FN number. Click here to find your FN number.