Summary

The BIG Step-by-Step indicator LED can flash red. If you see it flash red 3 to 5 times and your message doesn’t play, this may indicate a battery problem.

Causes

1. Low or Depleted Batteries: The batteries in your device may need to be replaced.
2. Battery Type Issues: Rechargeable batteries or batteries labeled “Heavy Duty,” “Industrial Grade,” or “ProCell ” may cause the device to behave as if the batteries are low or dead. These battery types manage power differently from regular alkaline batteries and are not recommended for use with this product.

Solutions

• Replace the batteries with new, regular alkaline batteries.
• Make sure the replacement batteries are fresh and recently purchased. Batteries used in other devices or sitting unused for some time may not have enough power to operate your device properly.

By following these guidelines, you can help ensure your device works as expected and avoid issues with recording or playing messages.

Next Steps

Please visit the Big Step-By-Step Support Hub for additional support resources. If you have any additional questions, please contact the ableCARE Product Success Team for further assistance.