Don’t worry, we offer a 30-day return policy. Just make sure the product and packaging are in new, unused condition. If not, a restocking fee may apply. Please note, some items may not be eligible. such as custom-built products or those marked as non-returnable.

To begin the process, please locate your invoice number. This can be found in the order confirmation email sent to the person who placed the order.

Once you have the invoice number, email your request to [email protected]. Include the invoice number, the items you wish to send back, and the reason for the return.

Our Customer Experience team will review your request and send you a return label once it’s processed.

Additional Support

If you have additional questions, you can contact the Customer Experience team.

Ordering Information

Do you offer replacement parts for your devices? I did not recieve my complete order How do I know if my items are on backorder? Need to Return an Item? How Can I Track My Order?

Additional topics for General Information

  • AbleNet Information

    Explore general information about AbleNet, including company details, resources, and support for your assistive technology needs.

  • Ordering Information

    Find ordering information, including product details, pricing, and how to place an order for assistive technology solutions.

  • Taking Care of Your Assistive Technology

    Get tips and best practices for taking care of your assistive technology to ensure optimal performance and longevity.

Additional topics for Assistive Technology

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    Activity Supports

    AbleNet provided articles for our Activity Support products. You can find information about how to use them, troubleshoot issues, and more!

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    Apps

    Explore various applications such as the ableCARE support app, SoundingBoard, and Symbol Overlay Maker.

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    Computer and Tablet Access

    Our Computer and Tablet Access products include the Blue2 FT, The Hitch 2, and Big Track 2. These devices help you adapt your exsisting technology.

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    Environmental Control

    Ablenet's Environmental Control devices help you adapt to the appliances and existing technology around you. Learn how to troubleshoot the Powerlink 4.

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    General Information

    General Information regarding Ablenet's Assistive Technology products and warranty information.

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    Legacy Products

    Discover resources for AbleNet's legacy products, including setup guides, troubleshooting tips, and information to maximize their features.

  • Mounting

    Gather information on mounting Ablenet devices, including details about mounting arms, the weight they can support, compatible surfaces for attachment, and instructions for reattaching to the kickstand.

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    Speech Devices

    To get the most out of your assistive technology, find setup guides, troubleshooting tips, and feature overviews for speech devices.

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    Switches

    Discover information on AbleNet switches, including products like the Big Beamer transmitter, Big Buddy Button, and Big Candy Corn.

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